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In June, our customer satisfaction survey was completed and we are extremely proud of the results. Customers were asked questions about our products, technical help and also the purchasing experience that they received with Baldwin Boxall and the results were excellent!
Over 98% of the customers surveyed said that Baldwin Boxall products are of a very high quality and that they are extremely likely to purchase again. In addition to this, 97% said they were very satisfied with our company overall.
The Baldwin Boxall mission statement has four clearly defined areas of focus and we are happy to know that the customer mission is being fulfilled.
A number of comments from our customers were very favourable. Many said we are a great company to deal with and very knowledgeable in all that we do. A few comments are listed below:
“All the staff offer first class service from sales through to admin as well.”
“Keep up the good work!”
“Excellent support and back up and an extremely reliable and well recognised product.”
“Everyone I deal with at Baldwin Boxall are always extremely helpful.”
“Staff are extremely knowledgeable, always courteous, nothing is too much trouble for them. Very customer centric.”
Nick Baldwin, Sales and Marketing director, commented: “Every effort is made by our team to ensure the best service possible and it is great to hear such positive feedback from our customers. My fellow directors and I are extremely proud of our staff and the brilliant work they do.”
We would like to thank everyone who took part in the survey