Commissioning & Maintenance

Providing reliable and effective communication during life-threatening emergencies is critical.

During an emergency, situations change rapidly and it is vital that voice alarm and emergency voice communication systems can be relied upon when needed.

Regular Maintenance Saves Lives

Regular system maintenance by qualified engineers is not only essential, it is a requirement in accordance with BS5839-8 (Voice Alarm) and BS8539-9 (Emergency Voice Communication). It also helps ensure that voice alarms and emergency voice communication systems are kept fully functional in preparation for such emergencies.

Baldwin Boxall can provide voice alarm system servicing, commissioning and system maintenance including routine inspections in accordance with BS5839-8 & BS5839-9.

Our Support & Maintenance Programme

Our team of specialist engineers – fully certified and experienced – provide a top level maintenance service for our products and systems.

As Standard We Provide:

Our own, fully trained, Baldwin Boxall engineers who:
- Are knowledgeable in the requirements of BS5839 Parts 8 & 9.
- Have a full understanding of the design, build and operation of all our products.
- Are able to diagnose system faults during maintenance visits and, where possible, make adjustments to clear faults during these visits.
British Standard compliant maintenance services – BS5839-8 for PAVA and BS5839-9 for EVC.
Comprehensive PAVA and EVC maintenance checklists detailing the compliant BS references.
Enhanced maintenance services covering all additional manufacturer recommendations.
Faults that cannot be immediately rectified, will be diagnosed to ascertain what is required – leading to a cost-effective return visit to site to carry out the final rectification work.
Issue British Standard certification.
For PAVA, a compliance matrix at the end of each annual maintenance period.

Extra Value Included:

Bespoke service schedules can be created to a reach compliant maintenance solution for premises where standard procedures may not be a perfect fit; thus providing a class-leading customer experience.
Supporting customers by attending end client meetings to discuss maintenance services.
Reviews of system activity and fault logs conducted off site.
Reporting of faults not evident during the maintenance visit or unusual activity patterns.
Refresher training for the system operator(s) during our maintenance visits – providing reassurance to staff on site.
Complimentary system log book, compliant to BS5839-8 or BS5839-9.
Fast turn around quotations for follow up remedial work as required.
Recommendations for system enhancements.

System Check & Servicing Log Books

Ensuring your VA and EVC alarm system is safe and compliant is essential. Neglected systems not only fail to comply, but they also pose a serious risk during life-threatening emergencies. That’s why we can’t stress enough how crucial regular and thorough maintenance is for these types of systems.

Baldwin Boxall has produced Voice Alarm and Emergency Voice Communication System Log Books which are available for your use. Request your free copy here:

PAVA Maintenance Required Activities in Accordance with BS5839-8

BS5389 Pt8 Activities Carried Out 6 Monthly

Scheduled attendance by a Baldwin Boxall engineer to conduct system inspection and provide Certificate of Compliance to BS5839-8.

The following activities must be completed on a 6-month basis. This includes all PAVA rack locations and control equipment locations.

Activity	Sound Broadcast	Specialist Software / Tools	Fire Alarm Operator Needed	Product Knowledge required
VAS Logbook to be inspected.
Structural changes affecting system operation should be noted.
Review of electronic fault log for historical faults.
Check the operation of all Emergency Microphones.
Review configuration for the correct Broadcast priority structure.
Trigger 1 fire alarm trigger to confirm correct operation.
Check battery ambient temperatures against manufacturer’s recommendation.
Check system operation on mains power only.
Check faults clear when back up batteries are reconnected.
Battery terminals and other connections to be checked.
Check batteries show the installation date, and it is within the manufacturer's recommended lifespan.
Check system operation on Battery power only.				>
Check faults clear when mains power is reinstated.
All controls and visual indicators checked for operation.
All Fault indicators checked by simulation and/or a review of all Monitoring within the configuration file to ensure it is fully active.
Ancillary functions tested.
ANS Checked for correct operation.
Other checks as per the manufacturer’s recommendations.

BS5389 Pt8 - Activities Carried Out 12 Monthly

Scheduled attendance by a Baldwin Boxall engineer to conduct system inspection and provide Certificate of Compliance to BS5839-8.

Annual maintenance of PAVA / Voice Alarm systems includes a range of 6-month core checks. All aspects of the needs of the system are taken into consideration during the annual service.

The following activities must be completed on a 12-month basis. This includes all PAVA rack locations and control equipment locations.

Activity	Sound Broadcast	Specialist Software / Tools	Fire Alarm Operator Needed	Product Knowledge required
All Manual emergency message triggers tested to ensure: Correct operation Correct Broadcast zone. Messages are audible and intelligible. Any C&E responds as expected.
All Automatic Fire triggers tested, and C&E operates as expected. (*2)
Where practicable check speaker operation and orientation.
Check speakers for damage.
Carry out visual checks of cabling and fixings.
ANS used for emergency messages check for correct operation.
All speaker line impedances measurements to be taken.
Subjective Intelligibility testing to be carried out.
Manufacturers recommendations - Annual checks to be carried out.

Manufacturer's Recommendations Activities Carried Out 6 Monthly

The following activities are highly recommended every 6-months. This includes all PAVA rack locations and control equipment locations.

Activity	Sound Broadcast	Specialist Software / Tools	Fire Alarm Operator Needed	Product Knowledge required
Touchscreen Functionality Checks.
Network Integrity.
Router Time Clock.
Touchscreen Microphone Configuration backup.
System Configuration backup.
All Doors and side panels securely fitted.
Non Emergency Microphone (PA).
Fan Tray Operation.
Activity Log Review (Weekly Test).
Review PAVA logbook for Weekly Test Records.

Any replacement parts that are required to complete any of the scheduled visits, will be advised and charged separately, if appropriate.

* Requires message broadcasts (fire trigger tests by fire alarm company).

Emergency Voice Communication in accordance with BS5839-9

Bi-Annual Maintenance

Scheduled attendance by Baldwin Boxall engineer to carry out inspection of systems. As a minimum, the following will be checked during the inspection:

Each outstation will be operated and checked - ensuring that speech is clear and intelligible
A visual inspection will be made to check that all outstations remain unobstructed and free from damage
Batteries and their connections are examined to ensure that they are in good serviceable condition and not likely to fail before the next service visit. The charging system is also checked
All controls and visual indicators at the master station will be checked for correct operation
Where provided, all optional functions of the control and indicating equipment will be tested
All fault indicators will be checked, where practicable by simulation of fault conditions
On completion of the work, any outstanding defects will be reported to the person responsible and a certificate of servicing will be issued
Over and above the requirements of BS5839, we include our own 33-point check of the system. This ensures that the system remains within the BS5839-9 standard and is a reliable, fully functioning system

Any replacement parts that are required to complete any of the scheduled visits, will be advised and charged separately, if appropriate.