What is EVC?

EVC stands for Emergency Voice Communication which is a critical system designed to provide essential communication functions, specifically for emergency situations. This versatile system encompasses a wide range of functions, primarily intended for use during emergencies.

Emergency Voice Communication (EVC) enables effective communication between various parties during emergency situations. Its primary purpose is to facilitate communication among building management with people in refuge areas, as well as provide a means of communication with firefighters and emergency personnel.

What are EVC Systems?

Emergency Voice Communication (EVC) systems are specialised communication networks facilitating communication during emergencies. They typically include components such as fire telephones, disabled refuge systems, and assist call systems, enabling clear and effective communication between individuals in different areas of a building and the control room or emergency services.

Purpose of EVC Systems

The primary purpose of EVC systems is to ensure reliable communication during emergency situations, such as fires or evacuations. These systems allow building occupants, including those with disabilities, to communicate with emergency responders or control rooms, ensuring timely assistance and coordination during evacuations.

Importance in Emergency Situations

Fire Safety

EVC systems play a crucial role in fire safety by providing a means for individuals to report their location and receive instructions. Fire telephones and refuge systems enable people, particularly those in isolated areas or with mobility issues, to communicate effectively with emergency personnel.

Evacuation Assistance

During an evacuation, clear communication is vital. EVC systems facilitate the safe and orderly evacuation of a building by allowing real-time communication. This helps in coordinating rescue efforts, guiding occupants to safety, and providing reassurance during stressful situations.

Key Benefits

  • Improved Safety: EVC systems enhance the overall safety of building occupants by ensuring that communication lines remain open during emergencies.
  • Regulatory Compliance: Installing EVC systems helps buildings comply with safety regulations and standards, such as BS 5839-9.
  • Inclusive Safety: These systems ensure that people with disabilities can communicate effectively in emergencies, supporting inclusive safety practices.

By incorporating these detailed explanations into your content, Baldwin Boxall can provide valuable information to users, demonstrating the critical role of EVC systems in enhancing building safety and compliance.s

What is Emergency Voice Communication (EVC)?

Baldwin Boxall Emergency Voice Communication Systems

OmniCare Emergency Voice Communication System
OmniCare EVC
OmniCALL EVC - Coming Soon
Baldwin Boxall CARE2 Emergency Voice Communication System

The EVC System

EVC systems are essential for maintaining communication during emergencies, ensuring safety, and complying with regulatory standards. They enable effective evacuation assistance, especially for individuals with disabilities, by providing a reliable means to communicate with emergency responders.

Emergency Voice Communication systems encompass a variety of different components. These include:

OmniCare Fire Telephone BVOCFL with Lock - Red

Fire Telephone

Type A outstations (telephone handset) which enable direct communication between the central control point and various locations within a building or building complex, enabling effective co-ordination during fire emergencies. Can also be used as a DRS point.

OmniCare Disabled Refuge BVOCA2G - Green

Disabled Refuge (DRS)

Type B outstations (handsfree), which serve as communication points specifically designed for mobility-impaired individuals seeking refuge and requiring evacuation assistance during emergencies. 

Combined DRS & Fire Telephone

Type C outstations provide the ability for two types of communication from a single location.

OmniCare Steward Telephone BVOCET - Green

Emergency/Steward Telephone

Type A outstations, similar to the fire telephone, the emergency/steward telephone facilitates communication between the central control point and designated emergency personnel or stewards responsible for managing safety during emergency situations. Typically used in stadia.

Roaming Telephones

Mobile 'plug-in' telephone handsets provide communication capabilities within a building or complex, allowing authorised personnel to stay connected and coordinate response efforts effectively.

Toilet Alarm for EVC & DTA

Emergency Assistance Alarms

Also referred to as 'Toilet Alarms', an added benefit of some EVC systems, enable persons to call for help from within a cubicle or similar area.

Why is EVC needed?

Emergency Voice Communication systems serve several critical purposes, including:

EVC Intended Use

An Emergency Voice Communication System is intended for use by:

In conclusion, an Emergency Voice Communication or EVC system plays a crucial role in enabling reliable communication among emergency personnel, occupants, and individuals with disabilities.

By implementing an EVC system, buildings can enhance safety measures, adhere to standards and regulations, and ensure effective communication during critical situations.

Standards and Compliance for EVC Systems

Relevant Standards

BS 5839-9:2021

BS 9999:2017

Compliance Requirements

Design & Installation

Commissioning & Maintenance

Benefits of Adhering to Standards

Enhanced Safety

Regulatory Compliance

Improved Building Management

Inclusive Safety

By incorporating detailed information on standards and compliance, Baldwin Boxall demonstrates our commitment to safety and regulatory adherence, reassuring customers of the quality and reliability of its EVC systems.

Safe & Compliant

British Standards BS5839-9 Code of Practice

BS5839-9 is a code of practice for those who install, maintain and commission EVC systems, giving guidance on how to install an effective system as part of a fire detection and alarm system covering all components including wireless.

British Standards BS8300-2 Code of Practice

BS8300-2 is a BSI Standards Publication code of practice providing guidance on inclusive and accessible design of buildings and the spaces within them to ensure an accessible and inclusive environment.

British Standards BS9999 Code of Practice

BS9999 is a BSI Standards Publication providing guidance for fire safety in the design, management and use of buildings. It includes the provision of evacuation methods and placement of EVC systems.

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Emergency Voice Communication

Introducing OmniCare, OmniCarePLUS and CARE2: The Ultimate All-in-One EVC System Solutions.
Plus our revolutionising new Emergency Voice Communication (EVC) system, OmniCALL with unmatched connectivity, versatility, and sustainability.
Loop Wired EVC

OmniCare EVC system is fully expandable and networkable, enabling up to 127 outstations. The first of its kind when introduced as a combined EVC system and now leads the way with installations throughout the world.


OmniCarePLUS makes it possible to install especially large Disabled Refuge/Fire Telephone Emergency Voice Communication (EVC) systems with up to 2,048 outstations on a single loop-wired system.

Radial wired evc

CARE2 is our radial-wired EVC system featuring monitored bidirectional communication outstations and has been developed to provide an alternative EVC option to our popular loop-wired OmniCare systems.

2-core loop & radial system

OmniCALL EVC system features a revolutionising patent-pending 2-core loop and radial design for enhanced flexibility. It features intuitive touch-screen controls, clear audio quality, and easy installation

Emergency Assistance Products

Emergency Assistance

Emergency Assistance Alarm kit for our DTA4 control panel and OmniCare & CARE2 EVC systems. Available in white or brushed stainless steel finishes. 3-part kit with adhesive WC sign.

Emergency Assistance

Single-way, stand-alone toilet alarm kit. Available in white or brushed stainless steel. The 4-part kit includes control panel, over-door light, pull cord, reset switch and adhesive WC sign.

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Our Revolutionising New EVC System


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