Clear Communication in Commercial Buildings

A commercial building can vary greatly in size and shape, from a single-story local bank or warehouse to a multi-level high-rise structure in a major city. Regardless of its size or shape, it is crucial that effective communication systems are available, especially in times of emergencies such as fires or attacks. The safety of both the public and the staff is of utmost importance, and the safety assessment must consider factors such as fire and emergency procedures, equipment, and communication systems.

Fully Compliant

One of the important British Standards to consider is BS9999, which provides guidelines for fire safety in the design, management, and use of buildings. It mentions the use of Emergency Voice Communication (EVC) systems and recommends the use of the “phased evacuation” method for multi-level structures and large buildings.

Another important standard is BS5839-8, which covers the design, installation, commissioning, and maintenance of voice alarm systems. This standard suggests that it is appropriate to install a voice alarm (VA) system in all buildings with a pre-determined evacuation plan, and that the use of a VA system can enhance the management of an evacuation.

Baldwin Boxall’s VIGIL voice alarm systems are fully EN54 certified, including the latest touchscreen microphone controller. The VIGIL VA system provides building management with a reliable method of controlling an evacuation or communicating with the occupants of a commercial building, thanks to its pre-recorded messages, high-quality microphones, and clear sound. The systems are not only used in emergencies, but also have everyday benefits such as live announcements, background music, and timed message broadcasts.

Adaptable & Customisable

Our systems are highly customisable, with a modular design that can be tailored to meet your specific needs. Many high-rise structures use our Eclipse systems, a wall-mountable all-in-one solution that is networkable and fits within building risers.

A VIGIL3 Voice Alarm system also includes self-monitoring with alerts for faults, and the option to receive email notifications for immediate support. The system offers user-friendly zoning and routeing of broadcasts, with various control methods, including large format touchscreen GUI, touchscreen microphone, paging and control microphones, and annunciator panel control.

In addition to the VA system, an Emergency Voice Communication (EVC) system may also be required. This type of system can include disabled refuge, fire telephone, steward telephone, and emergency assistance/toilet alarm units on one system. Baldwin Boxall offers three EVC ranges: OmniCare (radial wired) OmniCarePLUS (for very large projects) and CARE2 (radial wired), all of which offer a variety of outstation options and can mix types within the same range on a single system. Installing both a VA system and an EVC system ensures that everyone is covered.

At Baldwin Boxall, we prioritise reliability and longevity in the design and manufacture of our systems, which are built to the highest standards in the UK. All of our systems comply with relevant current and future standards, including BS5839-8, EN54, BS5839-9, and BS8300 for the emergency assistance/disabled toilet alarm.

Industries - Commercial


  • Fire alarm linked voice alarm system.
  • Staff information/public address system.
  • Phased evacuation.
  • Touchscreen control.
  • Paging microphones.
  • Pre-recorded messages.
  • Ambient noise sensing.
  • De-centralised or centralised system.
  • Emergency fireman’s microphone.
  • Background music option.
  • Battery backup and full monitoring.
  • Disabled refuge area communication.
  • Fire telephone system.
  • Emergency assistance/toilet alarms.
  • Provision of clear and precise instructions in the event of an emergency.
  • Phased evacuation ability and coded message broadcast.
  • Ability to instruct staff to congregate in safety areas/withdraw into a building.
  • Inform on the safest route of exit – clear directions can be provided.
  • Zonal/’all call’ facility.
  • Selectable emergency/alert alarm tones.
  • Routeing to selected loudspeaker zones.
  • Background/mood music, with interrupt for announcements.
  • Central monitoring of all emergency assistance/disabled toilet alarms.
  • Permanently active fire telephone system
  • 20 Fenchurch Street (Walkie Talkie)
  • 33 Grosvenor Place, London
  • 61 Aldwych
  • 71 Queen Victoria Street, London
  • 80 Strand
  • 201 Bishopsgate
  • Abu Dhabi Finance District
  • Al Montazah Tower
  • Aldar HG, UAE
  • American Express
  • Atlantic Square, Glasgow
  • B-Sky-B
  • Bank of America, Bromley
  • Bank of England
  • Barclays Data Centre
  • BBC, London
  • Bevis Marks
  • Bloomberg, worldwide
  • BP4 25 Churchill Place
  • Brazennose House
  • Broadgate Tower
  • Brooke Lawrence House
  • BT Gosforth Call Centre
  • CBRE Lynchwood House
  • Central Market, UAE
  • City Point
  • Colmore Row
  • Columbia Threadneedle Investments
  • Coutts Bank
  • Credit Suisse
  • Cube, Berlin
  • Dashwood House
  • Deutsche Bank
  • Dublin Landings, Ireland
  • Eastbourne Terrace
  • Financial District Tower, Saudi Arabia
  • Finsbury Tower
  • G Park, Swindon
  • George’s Quay, Dublin
  • Gothia Towers, Göteborg, Sweden
  • Harrogate Conference Centre
  • Heron Tower
  • HSBC
  • JP Morgan, Victoria Embankment
  • Juxon House, London
  • King Abdulla Financial District, Saudi Arabia
  • Landmark Tower, UAE
  • Leadenhall
  • Liverpool Exhibition Centre
  • Mercury House
  • Mellon Bank, Blackfriars, London
  • Microsoft, Reading
  • Montreal Bank
  • Msheireb Downtown Doha, Qatar
  • New Bailey, Manchester
  • News International, London
  • Nomura Bank
  • North Colonnade, Canary Wharf
  • Olderfleet, Melbourne, Australia
  • One Bishopgate
  • One London Bridge
  • Principal Place
  • Prologis
  • RBS
  • Republic, Canberra, Australia
  • Sea Containers House
  • Sky Headquarters
  • Slaughter & May
  • South Bank Central Estate
  • Statestreet Bank, Ireland
  • TBS Distribution Warehouse
  • Tesco Hoyland
  • The Shard
  • Tower 42
  • Visa HQ, Paddington
  • Woodwharf


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