Providing reliable and effective communication during life-threatening emergencies is critical.

During an emergency, situations change rapidly and it is vital that voice alarm and emergency voice communication systems can be relied upon when needed.

Regular Maintenance Saves Lives

Regular system maintenance by qualified engineers is not only essential, it is a requirement in accordance with BS5839-8 (Voice Alarm) and BS8539-9 (Emergency Voice Communication). It also helps ensure that voice alarms and emergency voice communication systems are kept fully functional in preparation for such emergencies.

Baldwin Boxall can provide voice alarm system servicing, commissioning and system maintenance including routine inspections in accordance with BS5839-8 & BS5839-9.

Servicing & Maintenance
Alcumus SafeContractor Accredited

Consistently Awarded Alcumus SafeContractor Accreditation

Alcumus SafeContractor is the largest Safety Schemes in Procurement (SSIP) provider to hold UKAS accreditation. Baldwin Boxall has been consistently awarded SafeContractor accreditation for our commitment to achieving excellence in health and safety.

SafeContractor accreditation is testimony to the robustness of our internal procedures reflecting our mission to ensure that our clients have complete trust and confidence in us and our operations. We operate under the highest global standards and we will continue to ensure we are meeting the highest standards.

Our Support & Maintenance Programme

Our team of specialist engineers – fully certified and experienced – provide a top level maintenance service for our products and systems.

As Standard We Provide:

  • Our own, fully trained, Baldwin Boxall engineers who:
    • Are knowledgeable in the requirements of BS5839 Parts 8 & 9.
    • Have a full understanding of the design, build and operation of all our products.
    • Are able to diagnose system faults during maintenance visits and, where possible, make adjustments to clear faults during these visits.
  • British Standard compliant maintenance services – BS5839-8 for PAVA and BS5839-9 for EVC.
  • Comprehensive PAVA and EVC maintenance checklists detailing the compliant BS references.
  • Enhanced maintenance services covering all additional manufacturer recommendations.
  • Faults that cannot be immediately rectified, will be diagnosed to ascertain what is required – leading to a cost-effective return visit to site to carry out the final rectification work.
  • Issue British Standard certification.
  • For PAVA, a compliance matrix at the end of each annual maintenance period.

Extra Value Included:

  • Bespoke service schedules can be created to a reach compliant maintenance solution for premises where standard procedures may not be a perfect fit; thus providing a class-leading customer experience.
  • Supporting customers by attending end client meetings to discuss maintenance services.
  • Reviews of system activity and fault logs conducted off site.
  • Reporting of faults not evident during the maintenance visit or unusual activity patterns.
  • Refresher training for the system operator(s) during our maintenance visits – providing reassurance to staff on site.
  • Complimentary system log book, compliant to BS5839-8 or BS5839-9.
  • Fast turn around quotations for follow up remedial work as required.
  • Recommendations for system enhancements.

System Check & Servicing Log Books

Ensuring your VA and EVC alarm system is safe and compliant is essential. Neglected systems not only fail to comply, but they also pose a serious risk during life-threatening emergencies. That’s why we can’t stress enough how crucial regular and thorough maintenance is for these types of systems.

Baldwin Boxall has produced Voice Alarm and Emergency Voice Communication System Log Books which are available for your use. Request your free copy here:

Voice Alarm System Maintenance Log Book

VA Log Book Request »

Request a Voice Alarm System Log Book

Emergency Voice Communication System Maintenance Log Book

EVC Log Book Request »

Request an EVC System Log Book

Voice Alarm in accordance with BS5839-8

Quarterly Check

Scheduled attendance by Baldwin Boxall engineer to carry out inspection of systems. As a minimum, the following will be checked during the inspection:

6 Monthly Maintenance

Scheduled attendance by Baldwin Boxall engineer to carry out inspection of systems and provide Certificate of Compliance to BS5839-8. In addition to those items identified in the quarterly test, the following will be carried out:

Annually Maintenance

Annual maintenance of a voice alarm system includes a range of Quarterly and 6 Monthly core checks. All aspects of the needs of the system are taken into consideration during the annual service.

Any replacement parts that are required to complete any of the scheduled visits, will be advised and charged separately, if appropriate.

* Requires message broadcasts (fire trigger tests by fire alarm company).

Emergency Voice Communication in accordance with BS5839-9

Bi-Annual Maintenance

Scheduled attendance by Baldwin Boxall engineer to carry out inspection of systems. As a minimum, the following will be checked during the inspection:

Any replacement parts that are required to complete any of the scheduled visits, will be advised and charged separately, if appropriate.

Commissioning & Maintenance Enquiry

For further information on any of these maintenance services, or for a quotation, please complete the form below. Alternatively, call us on +44 (0)1892 664422 and select option 3.

Online maintenance enquiry (#6)

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