Annual Customer Survey

The results of our highly anticipated 2023 Customer Survey have arrived, and we couldn’t be more thrilled. We can’t wait to share this fantastic update with you, our valued customers.

Our latest customer survey results are in, and we are delighted with the overwhelmingly positive response we received. At Baldwin Boxall, we take pride in the service we provide, but we never rest on our laurels. Our annual surveys allow us to ensure that we maintain the exceptional standards we strive for.

Baldwin Boxall Customer Survey Results
60 %


we are very or extremely responsive to queries

45 %


we are very or extremely good at understanding your needs

30 %


our products are very or extremely high quality

15 %


they are extremely likely to recommend Baldwin Boxall

We are proud to share the results with you

We asked our valued customers about their experiences over the past twelve months. From the responsiveness of our team to their opinions on our products, we left no stone unturned.

And guess what? The feedback we received was nothing short of fantastic! Here’s a glimpse into the treasure trove of glowing comments we received:

“Always receive a fast response to quote and design requests. Great customer service.”

“We have always received a great service from Baldwin Boxall, the equipment is very reliable and well made”

“Always communicative and quick to respond with flexibility when required.”

“Lovely people to work with!”

“Our engineers like using Baldwin Boxall equipment due to how user friendly it is.”

We want to express our heartfelt gratitude to all the amazing individuals who took the time to respond to our survey. As a token of our appreciation, Baldwin Boxall has made a contribution to the Alzheimer’s Society for every single response we received.

At Baldwin Boxall, it’s our mission to go above and beyond for our customers, and your feedback fuels our passion to continuously improve. Stay tuned for more exciting updates and initiatives as we keep striving for excellence!

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