Frequently Asked Questions (FAQs)
Answering Common Questions
Here we answer some of the frequently asked questions we receive about our products and services.
We hope you find this helpful but if you have any questions regarding any aspect of our products or services then please get in touch.
CARE2
A: To reset a call on the CARE2 EVC system, follow these steps:
After Answering the Call:
- Before closing the handset door, highlight the call.
- Press and hold the button on the front of the panel for about 5 seconds.
- You will hear a click indicating the call has been reset.
If the Handset Door is Closed Before Resetting:
- The call will be put on “Hold,” and this status will be displayed on the front panel.
- To reset, open the handset door.
- Highlight the call marked as “Hold.”
- Tap the button to change its state to “Busy.”
- Then, press and hold the button for 5 seconds to reset the call.
Following these steps will ensure your calls are properly reset on the CARE2 EVC system.
A: Combined Fire Telephone & Disabled Refuge units are 1 address.
This is seen as one point on the Master Control Panel.
A:
- BS9999:2017 – for refuge area definitions and specification
- BS5839-9:2021 – for design, installation, commissioning and maintenance guidelines
- BS8300:2018 – for disabled toilet alarm and code of practice on accessible buildings.
OmniCare
A: This system has been connected to the fire alarm panel. The disabled refuge units ‘sleep’ until activated by the fire alarm panel (during an emergency) and are, therefore, on ‘standby’. To simulate a fire panel activation either permanently (or temporarily) do one of the following:
- Permanent activation: Remove either JP1 or JP2 from the rear termination board (Image A).
- Temporary activation: Add a link between ‘TEST’ & ‘0 Volts’ on the rear termination board (Image B).
A: The act of adding the BVOCNTO/M Termination Card to an OmniCare Panel enables the addition of another loop where one may be required, for example in a stairwell or other area.
Alternatively, the card may add the ability to network to other panels on the system.
WITHOUT additional termination card
(e.g. panel as supplied)
4-way panel (BVOC4M): One loop without networking ability
8-way panel (BVOC8M): One loop without networking ability
16-way panel (BVOC16M): One loop without networking ability
32-way (BVOC32): Two loops and panel networking ability
48-way (BVOC48): Three loops without networking ability, OR, two loops and panel networking ability
64-way (BVOC64): Four loops and panel networking ability
80-way (BVOC80): Five loops and panel networking ability
96-way (BVOC96): Six loops and panel networking ability
112-way (BVOC112): Seven loops and panel networking ability
128-way (BVOC128): Eight loops and panel networking ability
WITH additional termination card
(Request when ordering panel – factory fitted)
4-way, 8-way, 16-way panel (BVOC4M/8M/16M)
- Two loops without networking ability, or
- One loop and panel networking ability
- (Termination card product code = BVOCNTOM)
48-way (BVOC48)
- Four loops without networking ability, or
- Three loops and panel networking ability
- (Termination card product code = BVOCNTO)
A: The system needs to be reset.
- Switch the system off at the mains
- Disconnect batteries, and count to ten
- Refit the batteries, switch on the mains power
- Press reset button
A:
Internal
The reset button is used for a variety of different operations, however, most of these activities are only performed when testing or commissioning the system.
The button is mounted internally to prevent accidental or inadvertent use.
External
On earlier control panels the reset button is located on the front panel, in between the ‘Processor Restart’ and ‘Handset Fault’ LEDs.
The button does not have a label but is identified by a black dot.
A: Combined Fire Telephone & Disabled Refuge units are 1 address.
This is seen as one point on the Master Control Panel.
A:
- BS9999:2017 – for refuge area definitions and specification
- BS5839-9:2021 – for design, installation, commissioning and maintenance guidelines
- BS8300:2018 – for disabled toilet alarm and code of practice on accessible buildings.
VIGIL2
A:
- Check the power lead is connected firmly
- Check and/or replace fuses (two in the back of the unit)
If the ‘fuse fault’ remains lit:
- Repair or replace unit
A: To protect the average user, Windows 8 requires all hardware drivers have a digital signature.
Download the document for assistance with EVAS config and Windows 8/8.1.
A: Using a typical music signal and loaded to the rated output, a fully populated frame will generate approximately 250 Watts of heat.
This is broken down as follows using this typical signal:
- BVSMP contains 2 off power supply units housed in one enclosure and each will produce 55 Watts of heat, therefore a total of 110 Watts
- BVSMPLT contains 1 off power supply and will produce 55 Watts of heat
- BV050Q contains 4 off 50 Watt amplifiers, each amplifier will produce 20 Watts of heat, therefore a total of 80 Watts
- BV125D contains 2 off 125W amplifiers, each amplifier will produce 35 Watts of heat, therefore a total of 70 Watts
- BV225 contains 1 off 225W amplifier and will produce 60 Watts of heat
Example: 1 off BVSMPLT and 1 off BV225 would produce 115 Watts of heat.
The quiescent heat generation is as follows:
- BVSMP will produce 15 Watts of total heat
- BVSMPLT will produce 7.5 Watts of total heat
- BV050Q will produce 18 Watts of total heat
- BV125D will produce 8 Watts of total heat
- BV225 will produce 4 Watts of total heat
A: This depends on the loudspeaker load, i.e.:
20 x loudspeakers tapped at 5 Watts = 100 Watts
For Voice Alarm, the amplifier’s rated power output should be at least 20% greater than the initial design for the loudspeaker load.
Therefore, in our example, 20 x 5 Watts = 100 Watts + 20% = 120 Watts (our BV125D 125 Watt amplifier would be required).
Maintenance
A: No, we do not.
We offer full maintenance and commissioning services for Baldwin Boxall products and systems only.
A: This is outlined in BS5839-8:2013, which should be referred to for full details of the testing and inspection necessary at each point:
- Weekly: testing should be carried out by a ‘responsible’ person
- Quarterly: battery assessment
- Bi-annually: detailed inspection and testing – including battery function
- Annually: full testing and inspection – including sound pressure levels
A: This is outlined in BS5839-9:2021, which should be referred to for full details of the testing and inspection necessary at each point:
- Weekly: operation and check by user
- Monthly: battery/emergency generator check by user
- Quarterly: batteries and connections assessed by competent battery installer/technician
- Bi-Annually: system function checks and testing, including batteries and indicators
General
A: This is always possible. However, it tends to be more costly. If this is something you are interested in please forward contact our Sales Team and we will be happy to provide you with a bespoke quotation.
A: Any enquiries received will be redirected to our established network of distributors and key customers.
A: BSI produce TC (tracked changes) versions of many British Standards where all the changes are highlighted. These can be purchased from BSI Knowledge.